Leadership & Strategy (25%)
Lead the vision, strategy, and roadmap for Sysco's Microsoft Collaboration Services portfolio.
Develop and execute multi-year plans supporting collaboration, productivity, AI adoption, and digital workplace transformation.
Establish governance frameworks, technology standards, operating procedures, and service strategies for Microsoft 365 collaboration platforms.
Build, mentor, and develop a high-performing team of engineers and administrators.
Partner with senior business and technology leaders to align collaboration capabilities with enterprise objectives.
Drive innovation, automation, and continuous improvement initiatives across collaboration services.
Microsoft 365 Platform Ownership (20%)
Provide leadership and operational oversight for: Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft 365 Groups, Microsoft Copilot, Microsoft Purview collaboration capabilities, Power Platform collaboration solutions
Oversee tenant administration, service health, platform updates, release management, and roadmap execution.
Establish lifecycle management processes for Teams, SharePoint sites, Microsoft 365 Groups, and collaboration workspaces.
Drive Microsoft 365 adoption and user experience improvements across the organization.
Governance, Compliance & Security (20%)
Develop and maintain governance standards for SharePoint, Teams, OneDrive, and Microsoft 365 services.
Partner with Security and Compliance teams to implement and maintain collaboration security controls.
Establish controls around external collaboration, content management, retention, and information governance.
Support Microsoft Copilot readiness by improving data governance, ownership accountability, and collaboration platform standards.
Ensure compliance with corporate policies, legal requirements, and industry regulations.
Service Delivery & Operations (10%)
Lead global collaboration platform operations with a focus on availability, performance, and service excellence.
Define and manage service-level objectives, operational metrics, and key performance indicators.
Establish proactive monitoring, support processes, incident management, and problem resolution practices.
Drive operational automation through Microsoft technologies and administrative tooling.
Partner with support organizations to improve service quality and colleague experience.
Mergers, Acquisitions & Modernization (10%)
Lead collaboration platform integration activities for mergers, acquisitions, and divestitures.
Oversee migrations involving Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 workloads.
Drive collaboration platform modernization initiatives and technology consolidation efforts.
Evaluate emerging technologies and recommend strategic investments that support business growth.
Financial & Vendor Management (15%)
Manage budgets, contracts, licensing, and vendor relationships within the collaboration services portfolio.
Establish Microsoft 365 licensing governance and optimization programs.
Identify opportunities to increase efficiency, reduce complexity, and optimize technology spend.
Support business case development and investment planning activities.
Qualifications
Education Required
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field required.
Education Preferred
Master's degree preferred.
Experience Required
10+ years of progressive IT experience supporting enterprise collaboration platforms.
5+ years of leadership experience managing technical teams and technology services.
Experience managing large-scale Microsoft 365 environments and collaboration platforms.
Experience leading enterprise transformation, migration, or modernization initiatives.
Experience managing technology budgets, vendors, and strategic technology roadmaps.
Experience Preferred
Experience supporting global organizations preferred.
Licenses/Certifications Preferred
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Teams Administrator Associate
Microsoft Information Protection and Compliance Certifications
Project Management Professional (PMP)
ITIL Foundation or Advanced Certifications
Technical Skills and Abilities
List in order from most important to least
Skills and Abilities
Microsoft 365 Administration
Microsoft Teams Administration and Governance
SharePoint Online Architecture and Administration
Exchange Online
OneDrive for Business
Microsoft Entra ID
Microsoft Purview
Microsoft Copilot
Power Platform
PowerShell Automation
Identity and Access Management
Collaboration Security and Compliance
Information Governance and Records Management
Platform Lifecycle Management
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BENEFITS INFORMATION
For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
OVERVIEW
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
