Job Summary
A Small Business Administration (SBA) Construction Advisor should demonstrate commitment to delivering distinctive service. This position will be responsible for overseeing construction loan activity for Pinnacle Financial Partners Government Guaranteed Lending (SBA Lending). The role ensures construction projects are effectively managed in a manner that mitigates risk exposure and delivers an outstanding client experience.
Job Duties and Responsibilities
Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Oversee the review and approval of general contractors (GC) nominated to build client's project. Engage third-party monitoring firm to conduct project feasibility studies, cost analysis, and other services, as applicable. Review reports (i.e. GC Review and Project Report) and provide updated construction information to affected parties, as appropriate. Collect, review, and provide third-party monitoring firm with construction documents including construction contract, budget, plans/specs, permits, SBA Form 601, Builders Risk, etc. Initiate and maintain dialogue between client, GC, and third-party monitoring firm, from initial call through final funding. Serve as liaison for the life of the project. Collect/review invoices to be paid, including interest payments, for accuracy. Review proper documentation and approval for changes impacting budget. Prepare draw request forms. Partner with the FA team to obtain, review, and approve construction and multi-disbursement funding. Order Title Date Downs, site inspections, as applicable. Oversee preparation of amendments to Promissory Notes, if extension is required. Obtain Credit Memos reflecting changes to use of proceeds and/or extension of interest period. Provide necessary documentation to PNFP Accounting Department, as applicable. Upon final funding, collect Certificate of Occupancy, lien waivers, and ensure that the proper insurance is in place. Engage appraiser to provide an "as-complete" statement, if required. Respond to client inquiries, resolve complex problems, and research loan issues in a timely manner. Escalate issues to Director of SBA Lending, as appropriate. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
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Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
Assist other team members as needed to ensure delivery of distinctive service.
Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree is preferred -- finance or business-related field or equivalent work experience.
Minimum Experience:Minimum of 10 years' experience in financial services, including 5 years' SBA Commercial Construction or other relevant experience.
Required Knowledge, Skills & Abilities:Knowledge of AIA and other critical construction documentation and general loan requirements. Familiarity with compliance guidelines, including federal and state regulations. Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Knowledge of federal and state banking regulations and compliance requirements as it relates to aspects of deposit and loan transaction processing including any internal audit requirements. Excellent organizational and interpersonal skills, including verbal and written communication skills. Effective analytical and problem-solving ability related to the review of complex commercial construction draws, construction budgets, and pay requests and discernment to problem-solve and elevate issues appropriately. Ability to work independently as well as collaboratively and prioritize daily tasks. Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.
