What You'll Be Doing
Support semiconductor manufacturing customers using Proteus OPC and computational lithography tools, diagnosing software, workflow, model, and runtime issues that affect production tapeouts and process development
Perform root cause analysis on customer-reported problems, coordinating resolution across R&D, Product Engineering, and customer teams in both US and Taiwan
Deploy and qualify Proteus software releases at customer sites, supporting migration to new versions and advanced technology nodes while validating workflows in beta and production cycles
Optimize OPC production environments by advising on runtime performance, HPC utilization, job scheduling, and scalability for high-volume manufacturing
Build technical relationships with OPC, RET, and process integration teams at key customers, leading regular technical reviews and acting as their advocate inside Synopsys
Capture enhancement requests and communicate customer requirements to Product Management and R&D, contributing to product validation and benchmark studies
Create application notes, troubleshooting guides, and training materials, and mentor junior engineers on Proteus capabilities and best practices
The Impact You Will Have
Reduce time to resolution for production-blocking issues, directly affecting customer tapeout schedules and fab yield
Enable successful deployment of Proteus releases at advanced nodes (7nm, 5nm, 3nm and below), accelerating customer adoption of new features and technology
Drive workflow improvements that increase OPC runtime efficiency and throughput, saving customers compute time and resources in high-volume manufacturing
Strengthen strategic customer relationships through technical expertise and responsiveness, contributing to long-term business growth and customer retention
Influence Proteus product roadmap by translating real-world manufacturing challenges into actionable R&D priorities
Reduce repeat customer issues by identifying systemic problems and driving corrective actions across the product organization
Expand customer technical capability through training and enablement, helping teams scale their use of computational lithography solutions
What You'll Need
Bachelor's degree in Electrical Engineering, Physics, Computer Engineering, Materials Science, or related technical discipline
5+ years of hands-on experience in semiconductor manufacturing, computational lithography, OPC, RET, mask synthesis, or EDA applications support
Direct experience supporting production semiconductor customers in a technical or applications engineering capacity
Strong working knowledge of semiconductor process technology and lithography fundamentals, including how OPC affects manufacturing outcomes
Proficiency in Linux environments and scripting languages such as Python, Perl, Tcl, or Shell for automation and troubleshooting
Master's degree or PhD in a relevant engineering or physical sciences discipline is a plus
Experience with Synopsys Proteus OPC solutions, or direct knowledge of optical proximity correction, resolution enhancement techniques, lithography simulation, or mask data preparation is a strong plus
Who You Are
You can take a vague customer complaint like 'the results look wrong' and systematically narrow it to a specific model parameter, software version, or input deck issue within an hour
You stay calm under pressure, whether that means a customer production issue at 10 p.m. or coordinating a fix across three time zones before a tapeout deadline
You build trust with customer engineering teams by showing up prepared, following through on commitments, and knowing when to escalate versus when to solve it yourself
You can explain a complex tradeoff between runtime and accuracy to a process integration manager in two sentences without losing the technical nuance
You take ownership of problems end to end, even when the solution requires coordinating across R&D, IT, and customer teams who do not report to you
You are curious enough to dig into unfamiliar codebases or workflows when a customer issue does not fit a known pattern
The Team You'll Be Part Of
You will work within the Proteus OPC Customer Support organization, collaborating closely with Product Engineering, R&D teams in the US and Taiwan, and Customer Success teams supporting semiconductor manufacturers in the Dallas region. Your role will involve direct engagement with customer OPC, RET, and process integration teams at leading fabs and IDMs, and you will serve as a technical bridge between customer manufacturing challenges and Synopsys product innovation.
Rewards and Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
