Monitor Windows systems, investigate incidents, and resolve performance, stability, and security issues.
Improve Windows hardening, vulnerability remediation, and patch compliance.
Support Windows workloads, build agents, and services within CI/CD pipelines.
Partner with SRE, platform, application, and security teams from design through production.
Document standards, procedures, recovery steps, and operational decisions.
Contribute to blameless postmortems and continuous improvement initiatives.
Expected outcomes
Consistent and measurable patch compliance
Reduced unresolved vulnerabilities and configuration drift
Improved system availability and incident response
Increased automation and reduced manual operational effort
Clear, current, and reusable technical documentation
Technical Skills (By Category)
Programming and Scripting
Essential
PowerShell scripting for administration, reporting, and automation
Basic scripting practices including error handling, logging, testing, and version control
Preferred
Python or another automation language
Databases and Data Management
Essential
Ability to review operational data, patch reports, logs, and compliance metrics
Preferred
Basic SQL knowledge
Experience managing configuration or asset data
Cloud Technologies
Essential
AWS EC2, AMIs, Systems Manager, and patch baselines
Windows workload management in cloud environments
Preferred
CloudFormation or Terraform
Experience designing resilient and cost-aware cloud infrastructure
Frameworks and Libraries
Essential
Windows Server administration and Active Directory fundamentals
PowerShell modules and Desired State Configuration concepts
Preferred
Ansible or other configuration management frameworks
Development Tools and Methodologies
Essential
CI/CD integration for Windows applications and build agents
Git-based workflows
Infrastructure-as-code and configuration management principles
Incident, change, and problem management practices
Preferred
Experience with SRE practices, service-level objectives, and post-incident reviews
Security Protocols and Compliance
Essential
Windows security hardening
Vulnerability remediation and patch compliance
Access control, encryption, endpoint protection, and audit requirements
Maintenance window planning and risk-based change management
Preferred
Familiarity with recognized security and compliance frameworks
Experience Requirements
Typically 3–5 years of experience in Windows Server administration, site reliability, infrastructure engineering, or a related role.
Demonstrated experience managing Windows patching at enterprise scale.
Practical experience with Ivanti or comparable patch management platforms.
Experience supporting production systems across on-premises and AWS environments.
Experience automating operational tasks with PowerShell.
Financial services or other regulated-industry experience is preferred.
Equivalent experience gained through technical training, certifications, internships, or progressively responsible infrastructure roles may be considered.
Day-to-Day Activities
Review system health, alerts, patch status, vulnerabilities, and operational dashboards.
Plan and coordinate maintenance windows and patch deployments.
Test, deploy, validate, and report on Windows updates.
Investigate incidents, performance issues, failed deployments, and compliance gaps.
Develop PowerShell scripts and automation for recurring tasks.
Manage AWS-based Windows instances, images, and Systems Manager configurations.
Participate in stand-ups, incident reviews, change reviews, and planning sessions.
Collaborate with SREs, engineers, application teams, security teams, and service owners.
Contribute to CI/CD improvements, documentation, standards, and operational runbooks.
Make decisions within approved change, security, and availability controls, escalating material risks when required.
Qualifications
Degree, diploma, or equivalent practical experience in Information Technology, Computer Science, Engineering, or a related field.
Relevant certifications are preferred, such as Microsoft Windows Server, AWS, ITIL, or security certifications.
Completion of role-relevant training in Windows administration, PowerShell, cloud operations, security, and patch management.
Ongoing learning is expected through technical training, knowledge sharing, certifications, and hands-on experimentation.
Ability to participate in scheduled maintenance activities or incident response, where required by the operating model.
Professional Competencies
Critical thinking: Analyze technical evidence, identify root causes, and select proportionate solutions.
Problem-solving: Resolve incidents systematically while reducing the likelihood of recurrence.
Leadership and teamwork: Share expertise, mentor peers, and work effectively across disciplines.
Communication: Explain technical risks, plans, and outcomes clearly to technical and non-technical stakeholders.
Adaptability: Respond constructively to changing priorities, technologies, and operating conditions.
Innovation: Identify opportunities to automate, simplify, and improve reliability.
Time management: Prioritize work according to service impact, security risk, compliance deadlines, and operational capacity.
Operational responsibility: Support sustainable practices by reducing manual effort, unnecessary infrastructure use, and repeat incidents.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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