Principal AI Architect / Agentic AI Engineer
📍 Australia (Sydney) | Contract / Permanent
Are you passionate about building the next generation of AI-powered experiences? We are looking for a Principal AI Architect / Agentic AI Engineer to lead the design and development of enterprise-scale conversational and agentic AI solutions.
This role is ideal for a hands-on technical leader who combines strong software engineering fundamentals with deep expertise in AI orchestration, LLM applications, and conversational platforms.
What You'll Do
Design and architect Agentic AI and Conversational AI solutions for enterprise use cases.
Build intelligent AI agents with orchestration, tool integrations, decision-making workflows, and human-in-the-loop escalation.
Develop and optimize LLM-powered applications leveraging RAG, retrieval systems, and knowledge bases.
Lead engineering design, architecture reviews, and technical delivery across AI initiatives.
Collaborate with business, product, and engineering teams to deliver scalable and secure AI solutions.
Define best practices for AI governance, evaluation, observability, and responsible AI.
Must-Have Skills
✅ Experience designing and building AI, Agentic AI, or Conversational AI applications
✅ Strong experience with
Intent classification and NLU
Agent orchestration and workflow automation
API and tool integrations
Human escalation workflows
Enterprise application architecture
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✅ Strong engineering, problem-solving, and collaboration skills
✅ Hands-on experience with modern software development and cloud-native architectures
Good-to-Have Skills
Microsoft Copilot Studio
Dynamics 365 Contact Center
Conversational AI & Intent Modeling
LLM / Generative AI Application Development
Voice Bots, IVR & PSTN Integrations
Synthetic Conversation & AI Agent Testing
Agent Evaluation Frameworks & Guardrails
Responsible AI Practices
Azure AI Services, Power Platform & Dataverse
Contact Center Routing, Queues & Workstreams
Preferred Background
Principal Engineer, Staff Engineer, AI Architect, Solution Architect, or Lead AI Engineer
Experience delivering production-grade AI solutions using Azure OpenAI, Copilot, LLMs, RAG, and Agentic AI frameworks
Strong software engineering background with enterprise-scale systems
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Candidate Application Notice
