In addition, the role is part of a global Infrastructure matrix team that will support our existing On-prem & Off-prem global deployments.
We utilize a blend of HP compute, Netapp storage systems [NFS, block, s3] & a heavy concentration of GPU based Hypervisors that empower our AI/ML workloads.
This position is subject to on-call rotation (weekday + weekend)
Who we have in mind
At least 5-7 years of experience in OpenStack Systems Engineering and support experience in an enterprise IT sector.
SME level experience in maintaining and operating all dimensions of the OpenStack platform from A-Z (Neutron, NOVA, Manilla, Cinder, SDK's, Octavia, Designate, S3, Rabbit MQ, Galera, MaaS)
Advanced Experience with OpenStack-Ansible Project, Terraform/Tofu, Ansible, IaC, GiT
Strong Linux experience [Ubuntu, Rocky/RHEL, Debian] with the ability to support a heavy concentration of S3 back-end storage operations, in addition the ability to script in bash & Python
Strong proven networking experience and troubleshooting [Routing, Load balancing, OVS, VXLAN, BGP, L3,4,7]
Proven experience with Orchestration and Containerization technologies including Kubernetes & K8 Management tool like Rancher including supporting services like Longhorn, Helm, Docker
Enjoys learning and adapting to advancing technologies and procedural changes
Excellent verbal, written and analytical skills, with the ability to tailor communication to the intended audience
Proven ability to deliver superior operations support experience working directly with corporate clients’ technology teams and associated ITIL teams [e.g. change management, incident, problem, etc.]
It would be great if you had
Experience diagnosing complex issues through packet capture analysis [Wireshark, tcp dumps] & Monitoring / Observability with tools like Prometheus, Grafana, DataDog
Experience creating and maintaining technical documentation
Maintain & upgrade the OpenStack environment utilizing automated build procedures
Ability to proactively detect OpenStack bugs & work towards testing & applying a solution
Experience supporting virtual environments like Proxmox, VMware, KVM, QEMU, libvirt.
Experience working with a public cloud such as AWS, Azure, or GCP
What we offer
Competitive salary and corporate bonus opportunity
Company pension contribution
Private health insurance and life assurance
Generous annual leave and paid company holidays
Hybrid and flexible working arrangements
Synchronoss is proud to be an Equal Opportunity Employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.