Contribute to standardized implementation playbooks, templates, and process improvements.
Client Engagement & Implementation
Build relationships with client stakeholders across trading, technology and operations.
Gather business and technical requirements, understand legacy trading workflows, and coordinate system configuration, connectivity, and integration activities.
Partner with Sales, Product, Engineering, Support, and other teams to resolve issues and deliver successful implementations.
Coordinate user acceptance testing (UAT), production validation, and client sign-off.
Go-Live & Client Enablement
Develop cutover plans, readiness checklists, and contingency procedures to support successful migrations.
Coordinate go-live execution, stakeholder communications, issue triage, and escalation management.
Support hypercare, end-user training, floor-walking, and operational readiness to promote adoption and a smooth transition to ongoing support.
Document lessons learned and identify opportunities to improve delivery quality and efficiency.
Required Qualifications
Education: Bachelor's degree or equivalent practical experience.
Experience: 3+ years in project management, software implementation, professional services, or technical client delivery.
Project Management: Experience managing project plans, timelines, risks, issues, dependencies, and stakeholder communications.
Client Engagement: Strong communication, presentation, facilitation, and relationship-management skills.
Execution: Ability to independently manage assigned projects, solve problems, and escalate risks appropriately.
Technical Aptitude: Ability to understand enterprise software implementations, system configurations, integrations, and testing.
Organization: Ability to manage multiple projects in a fast-paced, matrixed environment.
Travel & Schedule: Willingness to travel to client locations and support planned migrations and production cutovers outside standard business hours as needed.
Preferred Qualifications
Financial Services: Experience with banks, broker-dealers, asset managers, hedge funds, or other financial services organizations.
Domain Knowledge: Familiarity with trading floor workflows, trader voice systems, or capital markets infrastructure.
Implementation Experience: Experience with enterprise SaaS deployments, platform migrations, UAT, and production cutovers.
Certifications: PMP, CAPM, PRINCE2, CSM, or equivalent certification.
Tools: Familiarity with Jira, Confluence, Microsoft Project, Excel, and Salesforce.
Compensation
Salary Range: $95,000 - 105,000 base salary per year
Bonus Plan
Benefits and Perks
Regional specific competitive benefits
Build your own Benefits (BYOB) perk
Local events, team building, and development opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
