Build and nurture strong, long-term relationships with senior executives, line-of-business heads, and key decision-makers.
Conduct regular Executive Business Reviews (EBRs) to demonstrate ongoing platform ROI, align on business objectives, and mitigate churn risk.
Act as the voice of the customer internally, relaying feedback and market requirements to Product, Support, and Executive teams.
Strategic Market Execution
Recommend new Symphony applications, automated workflows, and integrations to solve specific enterprise communication and compliance challenges.
Monitor market trends and competitive dynamics to position Symphony's solutions effectively against competing tools.
Contribute to the continuous improvement of account management playbooks, onboarding frameworks, and client engagement models.
Qualifications
Proven Experience in Account Management in FinTech, Financial Services, or Enterprise SaaS.
Consistent history of hitting or exceeding expansion quotas and delivering tangible revenue growth from an existing client base.
Demonstrated success navigating and growing global, matrixed enterprise accounts with complex procurement and decision-making structures.
Superior executive presence with the ability to influence C-level stakeholders, lead complex commercial negotiations, and close high-value renewals.
Strong understanding of SaaS business metrics (NRR, ARR, churn), enterprise software models, and secure enterprise technology integration.
A passion for delivering an exceptional client experience through a value-driven, consultative selling approach.
Compensation
Salary range: £ 80,000 - 110,000 base salary per year
Sales Commission Plan
Benefits and Perks
Regional specific competitive benefits
Build your own Benefits (BYOB) perk
Local events, team building, and development opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
