Resolve issues for internal team quickly and efficiently
Recommend hardware and software improvements
Track internal issues and resolutions through the company ticketing system
Setup and configure laptop and desktop computers (OS installation, software installs, patches, etc.)
Develop and update online support documentation
Perform systems administration functions for infrastructure, email, software updates, anti-virus, backups, and CRM systems
Provide administrative support for Salesforce
Zoom phone system administration—setup/deploy phones to on-site and remote personnel
Other technical duties and projects as required
Qualifications
3-4 years of IT support experience working with Windows, Mac OS, and Google Workspace at a growing company with a minimum of 175 users
Some experience with Azure environments (AVD, Entra ID, or Intune preferred)
Ability to prioritize and manage several milestones and projects efficiently
Strong troubleshooting and critical thinking skills
Ability to build rapport with internal team
Positive and professional demeanor
Benefits
Benefits package: medical, dental, vision, and life insurance
FSA or HSA option, depending on the selected medical plan
401(k) with 2% match after 90 days
Paid time off (PTO) policy and paid holidays
Ongoing mentorship, leadership support, and professional development and career advancement opportunities
At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.
Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.
Stay safe: We will never ask for payment or banking information during the hiring process.
Questions? Contact careers@sweetjames.com
