Essential Duties & Responsibilities
Lead the strategy, roadmap, and execution of the SSC quality program, translating enterprise priorities and quality-management-system requirements into defined initiatives, deliverables, resource plans, performance measures, and sustainable operating practices.
Establish, deploy, and continually improve quality-system, audit, risk-management, quality-information, and performance-management processes across the domestic and international SSC network.
Lead and oversee the SSC audit and assessment program, including risk-based planning, audit scope and cadence, onsite and remote assessments, reporting, corrective-action follow-up, Quality Action Plans, and verification of effectiveness.
Maintain an integrated view of SSC quality and operational risk by using audit results, quality-system performance, corrective-action trends, customer information, site capabilities, and other relevant risk indicators to prioritize support and intervention.
Develop and apply risk-based methods for differentiating audit frequency, onsite support, assessments, and improvement activities according to SSC complexity, capabilities, performance, and emerging business needs.
Monitor SSC compliance with applicable quality-management-system requirements, corporate policies, standards, and procedures, and escalate systemic risks, overdue actions, ineffective controls, and unresolved obstacles to the appropriate business and executive leaders.
Lead the development and execution of Quality Action Plans and other structured improvement efforts, ensuring that expected outcomes, local ownership, milestones, completion criteria, and effectiveness measures are clearly established.
Partner with SSC and Commercial leaders to ensure quality systems and controls support responsible growth, custom-solution complexity, expansion of local capabilities, and consistent customer experiences.
Build SSC quality capability through QMR and auditor development, targeted training, coaching, collaborative networks, practical tools, and programs that strengthen local ownership of quality and risk.
Lead cross-functional quality, operational-excellence, continuous-improvement, and change initiatives using appropriate project-management and change-management practices.
Collaborate with Commercial, Operations, Engineering, Supply Chain, Information Technology, Legal, Finance, Communications, regional leadership, and enterprise process owners to align SSC quality priorities with business strategy and resolve competing requirements.
Define and communicate the state of SSC quality to senior leadership through scorecards, dashboards, audit results, risk assessments, performance trends, program updates, and recommendations for action.
Ensure that quality records, program information, metrics, and reporting are reliable, appropriately controlled, and effectively used to support decisions, risk management, and continuous improvement.
Develop and manage program budgets, audit and travel plans, resource models, financial forecasts, and business cases that balance quality risk, network needs, customer impact, capacity, and cost.
Evaluate organizational capacity and capability, recommend appropriate staffing and resource levels, and align team assignments with audit commitments, improvement priorities, and strategic initiatives.
Supervise, coach, and develop Quality Improvement Leaders, audit-program resources, and other assigned team members by establishing priorities, clarifying accountability, providing feedback, and building technical and leadership capability.
Serve as a subject-matter expert and senior advisor on SSC quality systems, audit practices, network risk management, operational excellence, and quality capability development.
Represent SSC quality in enterprise governance forums, leadership reviews, quality review committees, regional meetings, distributor forums, and other internal or external stakeholder discussions.
Identify emerging risks, business changes, and network needs, and recommend changes to SSC quality strategy, policies, audit practices, support models, and resource priorities.
Perform other related responsibilities consistent with the scope and level of the position.
Approximate # of direct reports: 1-7, depending on assigned program scope.
Budget responsibility: Manages assigned program budgets, SSC audit and resource plans, quality and data governance investments, and financial status reporting.
Education and/or Work Experience Requirements
Required
Bachelor’s degree in Quality, Engineering, Business, Data Management, Information Systems, or a related field, or equivalent relevant experience. 7+years of experience,
Skills
Required
At least three years of experience leading complex, cross-functional programs or portfolios involving multiple sites, regions, business functions, or stakeholder groups.
Experience communicating complex quality, risk, resource, and performance information to senior leaders through concise presentations, dashboards, written recommendations, and executive reviews.
Experience developing program budgets, resource plans, financial forecasts, or business cases that consider organizational risk, customer impact, capacity, and cost.
Experience supervising, coaching, or developing professional, technical, audit, or project-based team members.
Working knowledge of project-management, change-management, and continuous-improvement practices, including defining scope, milestones, dependencies, risks, adoption requirements, and measurable outcomes.
Preferred
Professional certification in quality, auditing, project management, risk management, or continuous improvement, such as:
ASQ Certified Manager of Quality/Organizational Excellence
ASQ Certified Quality Auditor
ASQ Certified Quality Engineer
Project Management Professional
Lean Six Sigma Black Belt
ISO 9001 Lead Auditor or equivalent auditor qualification
Experience supporting distributor, sales-channel, custom-solutions, service-center, or independently operated business networks.
Experience leading a quality-system transformation, audit-program redesign, risk-based oversight model, or enterprise capability-development initiative.
Experience working with international locations and adapting enterprise requirements to different regional, legal, cultural, and operating environments.
Experience integrating quality and operational-excellence practices to support business growth, process scalability, and customer requirements.
Experience with quality analytics, dashboard development, data visualization, electronic quality systems, or business-intelligence tools.
Familiarity with records management, data-quality controls, information governance, or other practices used to ensure reliable quality information and reporting.
Critical Competencies
Business Insight: Connects quality and data decisions to customer, SSC, operational, availability, and financial impacts.
Teamwork and Collaboration: Builds effective cross-functional partnerships to deliver enterprise solutions.
Adaptability and Resilience: Incorporates new information, adjusts plans, and overcomes roadblocks and setbacks.
Organizational Awareness: Navigates organizational culture, values, governance, and decision-making networks to achieve results.
Business Acumen: Develops and presents compelling, financially responsible project and portfolio recommendations.
Working Conditions and/or Physical Requirements
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Travel to domestic and international operating locations may be required based on assigned program scope.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply
1. Click ‘Apply Now’ to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to Be Connected. Be Valued. Be You.
Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.
