With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
Position Overview As a Kitchen Assistant at Sur La Table, you play a key role in inspiring customers throughout every stage of their culinary experience. With a passion for cooking, hospitality, and teamwork, the Kitchen Assistant supports the chefs to ensure smooth class operations and a #bestincenter experience, a company-wide standard for excellence in service. You’ll help bring culinary dreams to life by supporting our chefs, engaging with guests, and ensuring a clean, well-organized kitchen environment.
Key Responsibilities
- Customer Experience & Brand Representation
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
- Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
- Sales & Business Performance
- Assist chefs with class execution that drives repeat visits and positive customer feedback
- Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
- Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
- Team Engagement & Store Support
- Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations
- Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
- Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness
- Operations & Compliance
- Ensure compliance with food safety standards, local health codes, and sanitation regulations.
- Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
- Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
- May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions.
- Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
- Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).
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- Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers
- Ability to remain standing for up to 4 hours at a time
- Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor
- The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.
- Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment.
- Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
- Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
