With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
Position Overview As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.
Key Responsibilities
- Leadership & Team Development
- Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
- Provide coaching and feedback to ensure team members deliver outstanding customer experience.
- Assist in development plans to support individual and team growth.
- Customer Experience & Brand Representation
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
- Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
- Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
- Sales & Business Performance
- Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
- Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.
- Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
- Operations & Compliance
- Assist with daily store operations, ensuring compliance with company policies and procedures.
- Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
- Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information.
- Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
- Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
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- Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 5 hours at a time.
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
- Regular and predictable attendance.
Qualifications & Experience
- Must be 21 years of age or older at the time of employment.
