Job Type: Full-Time, Exempt
Location: Atlanta, GA - McDonough/Locust Grove area
Schedule: This role helps oversee our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.
Travel: Please note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses.
Base Salary: The expected starting salary for the position is $96,160 to $120,200 within a full position range of $96,160 to $144,240 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.
Responsibilities
Oversee all processes and procedures for all Inbound and Outbound operations
Ensure the teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
Manage the work performance of each member of the Inbound and Outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
Support the General Manager in overseeing the overall operations of the fulfillment center
Act as the General Manager in their absence and make key operational decisions
Partner and communicate with management and leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
Build the leadership bench through current and future development plans
Deliver performance reviews and conduct monthly check-ins with each member of the Inbound and Outbound leadership team to establish rapport and provide feedback
Address performance related incidents that arise and recommend a course of action on all disciplinary and personnel issues
Train and develop Team Leads and Associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
Attend and participate in the HR and cross-functional meetings
Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
Lead by example and maintain professional standards in the workplace
Requirements
Bachelor’s degree in a related field
3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
Experience leading exempt leaders and developing high-performing management teams through coaching, mentoring, and succession planning
Strong understanding of warehouse operations, including distribution flow, automation, warehouse management systems (WMS), inventory management, and supply chain/logistics concepts
Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
Strong critical thinking and problem-solving skills, with the ability to anticipate issues, prioritize effectively, and manage multiple priorities
Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates
Ability to work independently, multitask and follow process and standard procedures
Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency
Strong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutions
Preferred Qualifications
Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and robotics
Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals
Prior involvement in budget management, forecasting, or financial planning for operational departments
Proven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagement
Why work with us
We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program
And more!
We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.
Check us out and learn more at https://www.supplyhouse.com/our-company!
Additional Details
Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.
