Validate architecture and deployment plans after the sale, guide initial configuration and best practices, and make sure customers understand platform capabilities and limitations.
Help customers reach early success milestones to shorten time to value and reduce early friction.
Proactive Technical Guidance
Regularly review customer environments and usage patterns to identify scalability, performance, reliability, security, and compliance risks and opportunities.
Plan upgrades and lifecycle events, and run architecture reviews for upcoming initiatives, including capacity and growth planning, feature readiness, and early identification of technical blockers.
Escalation & Collaboration
Coordinate across Support and Engineering on complex or high-impact issues. TAMs are not frontline support, but provide the context, prioritization, and follow-through that drive resolution, root cause analysis, and preventative action.
Serve as the voice of the customer to Engineering and Product, sharing specific, reproducible feedback on recurring pain points and taking part in beta and early access programs.
Partner with Sales and Customer Success on account health and retention, with technical input on renewals, expansions, and evaluations, and early flags on risks to satisfaction.
PREFERRED EXPERIENCE
6+ years of relevant work experience in engineering, SRE, technical consulting, or similar, including operating production systems under real constraints.
Strong technical depth across database internals, scalability, security posture, and infrastructure tradeoffs. You understand a customer’s architecture as well as they do, without escalating every question.
A proactive mindset: you spot risks and optimization opportunities before the customer does, and you treat your accounts like a personal portfolio.
Sound escalation judgment: you know when to escalate, when to resolve internally, and how to communicate clearly under pressure without creating noise.
Very strong communication skills. TAMs explain complex issues to non-technical executives and root causes to senior engineers, often in the same day.
Awareness of how TAM performance shows up in retention and NRR, including surfacing expansion signals and renewal risks early.
Experience working in async or globally distributed teams.
WHAT WE OFFER
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
