Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com
- Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative.
- In this position, you will:
- Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
- Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.
- Writes bids and quotations when appropriate and performs follow-up procedures
- Documents all customer contact and sales activities in the ACS system
- Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
- Supports Outside Sales in implementing sales and marketing plan.
- Keeps current on Ryan Herco Flow Solutions products
- Attends product and sales training meetings as required.
- Updates and maintains database
Requirements
- 2+ years of proven sales and/or customer service experience
- Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
- Excellent people skills. Interacts effectively and works productively with a wide range of people
- Organized and detail-oriented
- Fast learner with the ability to grasp new concepts
- Persuasive, amiable, self-motived, and goal oriented
- Excellent written and oral communication skills
- MS Office (i.e. Word, Excel) savvy
- Must be able to type 40 WPM
