Troubleshoot and solve hardware, software, and network-related issues for the Core system, including system performance issues and system crashes
Serve as a point of contact for any system issues that arise during processing or are reported by users
Evaluate current systems and processes to determine areas of inefficiency and develop strategies to make enhancements
Maintain detailed notes and communication in sprint tasks to demonstrate progress and create meaningful content for future reference
Communicate code, system, and process changes with various stakeholders, to ensure understanding of the topic, depict risk considerations, and outline detailed implementation and rollback steps, this includes but is not limited to submission of Quality Control, Change Control, and Import documentation
Collaborate with the Core Services team and leadership to analyze and resolve complex issues, devising strategies to reduce or eliminate them; proactively assess current processes and procedures to pinpoint opportunities for automation and enhanced efficiency
Monitor disk space capacity, system performance, and core response times consistently; propose, develop, and implement data purges and configuration updates to manage performance
Preserve and replicate the production database to test databases on an ongoing basis
Create and manage SymXchange API configuration, including conscientious setup of external vendor access to send and receive core data; review and troubleshoot SymXchange errors and performance concerns
Maintain and modify the Core application using HTML, PowerOn, and other programming languages to meet the needs of business units, this includes the creation of automated workflows, postings, reports, and on-demand business processes
Ensure accuracy, reliability, and improved system efficiency, reliability, and performance through testing, troubleshooting, and debugging by conducting troubleshooting of existing code to reduce user downtime and guarantee optimal service delivery
Manage technical documentation and ensure all processes are accurately documented and kept up to date in the team's repository, including documenting the architecture of applications and the steps for troubleshooting. comprehensive procedures, program specifications, and logic flow diagrams for system configurations, Core functionalities, applications, programs, and code
Create, program, and maintain Core system form letters and Symform PDF documents generated to work alongside PowerOn code
Act as a subject matter expert in department and enterprise projects by protecting the integrity of the Core and our members' data, making key decisions, taking ownership of the project, and coordinating or collaborating effectively with both technical and non-technical teams
Collaborate with different departments and system teams to clarify and gather system and functional requirements for initiatives and projects to gain a comprehensive understanding of the needs of business units
Assist business units in thoroughly examining assumptions related to the successful execution of plans
Adhere to all department policies, including updating project requests, following deployment procedures, conducting code reviews, and providing weekly updates to management
Offer mentorship and instruction to other members of the Core Services team regarding the architecture and development of host processes
Participate in the annual Disaster Recovery plans for the Core systems, updating processes as needed
Participate in the Core Services department on-call rotation, performing occasional work during non-business hours, including planned system maintenance and unplanned critical issues as required in a 24/7 environment
Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs
Qualifications
Bachelor’s degree in computer science, information technology, or related field. (A comparable combination of work experience and training may be substituted for education requirements)
2+ years of experience with Core application maintenance, including experience with the Core Symitar application and its programming language (PowerOn)
2+ years of experience with programming databases including data modeling, stored procedures, functions, and query optimizations
2+ years of financial services experience
Demonstrated knowledge and understanding of hierarchical database concepts, as well as general familiarity with relational and object-oriented programming and principles
Experience with PowerShell, SQL, JavaScript, CSS, and HTML is preferred
Knowledge of SymXchange and SOAP API configuration and calls preferred
Ability to maintain a high level of confidentiality
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve difficult and often complex problems or situations
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Strong knowledge and understanding of credit union products, services, policies, and procedures
Strong knowledge and understanding of regulatory compliance
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties
Skills
Analytics
Customer Service
Project Management
Benefits
Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
Install, configure, and maintain the core financial core processing system and mortgage servicing system (FICS) for the credit union
Assist with upgrading the core operating system, Transaction Logging and Vaulting (TLV) servers, and other system maintenance that directly impacts the core
Conduct thorough reviews of vendor documentation for core application upgrades to determine which changes are impactful to systems, staff, and members
Troubleshoot and solve hardware, software, and network-related issues for the Core system, including system performance issues and system crashes
Serve as a point of contact for any system issues that arise during processing or are reported by users
Evaluate current systems and processes to determine areas of inefficiency and develop strategies to make enhancements
Maintain detailed notes and communication in sprint tasks to demonstrate progress and create meaningful content for future reference
Communicate code, system, and process changes with various stakeholders, to ensure understanding of the topic, depict risk considerations, and outline detailed implementation and rollback steps, this includes but is not limited to submission of Quality Control, Change Control, and Import documentation
Collaborate with the Core Services team and leadership to analyze and resolve complex issues, devising strategies to reduce or eliminate them; proactively assess current processes and procedures to pinpoint opportunities for automation and enhanced efficiency
Monitor disk space capacity, system performance, and core response times consistently; propose, develop, and implement data purges and configuration updates to manage performance
Preserve and replicate the production database to test databases on an ongoing basis
Create and manage SymXchange API configuration, including conscientious setup of external vendor access to send and receive core data; review and troubleshoot SymXchange errors and performance concerns
Maintain and modify the Core application using HTML, PowerOn, and other programming languages to meet the needs of business units, this includes the creation of automated workflows, postings, reports, and on-demand business processes
Ensure accuracy, reliability, and improved system efficiency, reliability, and performance through testing, troubleshooting, and debugging by conducting troubleshooting of existing code to reduce user downtime and guarantee optimal service delivery
Manage technical documentation and ensure all processes are accurately documented and kept up to date in the team's repository, including documenting the architecture of applications and the steps for troubleshooting. comprehensive procedures, program specifications, and logic flow diagrams for system configurations, Core functionalities, applications, programs, and code
Create, program, and maintain Core system form letters and Symform PDF documents generated to work alongside PowerOn code
Act as a subject matter expert in department and enterprise projects by protecting the integrity of the Core and our members' data, making key decisions, taking ownership of the project, and coordinating or collaborating effectively with both technical and non-technical teams
Collaborate with different departments and system teams to clarify and gather system and functional requirements for initiatives and projects to gain a comprehensive understanding of the needs of business units
Assist business units in thoroughly examining assumptions related to the successful execution of plans
Adhere to all department policies, including updating project requests, following deployment procedures, conducting code reviews, and providing weekly updates to management
Offer mentorship and instruction to other members of the Core Services team regarding the architecture and development of host processes
Participate in the annual Disaster Recovery plans for the Core systems, updating processes as needed
Participate in the Core Services department on-call rotation, performing occasional work during non-business hours, including planned system maintenance and unplanned critical issues as required in a 24/7 environment
Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs
Bachelor’s degree in computer science, information technology, or related field. (A comparable combination of work experience and training may be substituted for education requirements)
2+ years of experience with Core application maintenance, including experience with the Core Symitar application and its programming language (PowerOn)
2+ years of experience with programming databases including data modeling, stored procedures, functions, and query optimizations
2+ years of financial services experience
Demonstrated knowledge and understanding of hierarchical database concepts, as well as general familiarity with relational and object-oriented programming and principles
Experience with PowerShell, SQL, JavaScript, CSS, and HTML is preferred
Knowledge of SymXchange and SOAP API configuration and calls preferred
Ability to maintain a high level of confidentiality
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve difficult and often complex problems or situations
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Strong knowledge and understanding of credit union products, services, policies, and procedures
Strong knowledge and understanding of regulatory compliance
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties
Skills
Analytics
Customer Service
Project Management
Benefits
Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
