Sun Life
From Sun Life's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Here, you’ll be encouraged, empowered and challenged to be your best self.
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Work Management
Assist with client inquiries and requests across multiple communication channels
Review and process various client requests
Validate submitted documents (such as identification and proof of account details)
Coordinate with support teams, such as workforce managers, to ensure efficient service delivery
Endorse requests for further action or approval
Teamwork, Collaboration, and Engagement
Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through
various projects, learning and development, skills assessment, and/or process improvement
Ensure to comply with the company’s internal and operations policies and guidelines
Communication Skills
Fluent in verbal and written English
Strong and effective communication skills
Good listening skills
Detect and recognize that there is a problem
Identify the nature of the problem
Define the problem
Apply and advise the appropriate solution
Multi-tasking in usage of tools and other resources to drive query resolution
Effectively collaborate with peers and other teams
Collaborates Effectively – partners to deliver on team and organization goals
Communicates Confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal
and vertical structure.
Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring
fair treatment.
Takes Accountability – Sets and achieves stretch objectives
We are an equal opportunity employer and welcome applications from Persons with Disabilities.
Call Centre
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Hi [Name], I just applied for the Client Care Representative - PH Ops role at Sun Life. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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