Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
Assist with sending required documentation and paperwork to the bases
Additional administrative tasks including data entry and phones
Overtime is required during peak season
Other duties as assigned
Skills Required
Excellent customer service and communication skills (verbal and written)
Ability to work under deadlines and within specific time frames
Exceptional ability to identify, analyze, and solve problems
Ability to articulate a vision and then motivate others for engagement
Self-motivated; works with resourcefulness, urgency and with minimum supervision
Strong ability to prioritize and re-prioritize as situations change throughout the workday
Ability to cultivate the strengths of subordinates and peers
Strong documentation, planning, and organizing skills
Other Duties & Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education & Experience
Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.
TRAVEL
No travel required.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of organization.
Excellent written and verbal communication skills.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Operations
To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking
Planning/Organization
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Working Conditions
Cubicle working environment
Noise level in the work environment is usually moderate
Physical/Environmental Demands
Activity
Stand - Under 1/3 Time
Walk - Under 1/3 Time
Sit – Over 2/3 Time
Use hands to finger, handle, or feel - Over 2/3 Time
Reach with hands and arms – 1/3 to 2/3 Time
Climb or balance – None
Stoop, kneel, crouch or crawl – Under 1/3 Time
Talk or hear – over 1/3 to 2/3 time
Taste or smell – None
Other - None
Physical Activity Level
The employee must occasionally lift and/or move up to 10 pounds.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to reach with hands and arms.
Manual Dexterity
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Special Vision Requirements
Specific vision abilities required by this job include close vision and ability to adjust focus.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
