Essential Duties & Responsibilities
Hunter mentality imperative for success. Aggressively cultivate new business through referrals, local and professional networking, internet research, social media connections, etc.
Meet or exceed established self-generated appointment goals, closing ratios, quality scores and sales volume guidelines.
Develop and deliver effective and professional sales presentations to key referring partners – including realtors and business networking groups.
Ability and willingness to both conduct virtual surveys and travel to customer residences to conduct visual surveys on-site.
Conduct and provide accurate written estimates of service and all applicable information the customer needs to make an informed decision.
Ensure communications are thorough and establish appropriate expectations – for our customers and our internal teams, so every move is set up for success.
Embrace best-in-class sales techniques and practices to differentiate from the competition and earn customers’ trust.
Attend industry events and maintain professional membership status as a way to both network within the industry to develop strong referral partnerships and secure new business.
Work with operations and customer service staff to ensure customer requirements and expectations are clearly defined to ensure top customer satisfaction.
Produce and distribute sales activity reports as required and respond to business needs within a timely manner.
Imperative to embrace and utilize the CRM platform, HubSpot, to ensure data is accurate on a daily basis, and to benefit from the sales tools available within the platform to improve closing ratios.
Provide best-in-class customer service, work with integrity, and strive to develop excellent working relationships with fellow employees, vendors, partners and customers.
Job Skills Required
Social and develop strong relationships with ease
Ability and desire to uncover move opportunities on a daily basis, be the face of Suddath in the marketplace, and maintain high visibility in the community to establish self as the mover of choice
Excellent verbal and written communication skills
Customer service oriented
Attention to detail imperative for survey and estimating accuracy
Ability to relate well with a diverse range of people of varying backgrounds, ages and experiences
Ability to prioritize and re-prioritize as situations and needs change throughout the work day
Ability to organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Excellent teamwork and interpersonal skills required
Excellent attention to detail and follow-through
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
Willing to adhere to policies and processes set forth by management
Supervisory Responsibilities
This position has no supervisory responsibilities.
Other Duties & Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education & Experience
Bachelor's degree (B. A.) from four-year college or university is preferred but not necessary; two to five years of direct sales experience; moving industry experience is preferred
Language Skills
Ability to read and interpret documents such as forms, contracts, and procedure manuals.
Ability to draft routine reports.
Ability to speak effectively before groups of customers or employees of an organization.
Excellent written and verbal communication skills.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Operations
To perform this job successfully, an individual should have a strong knowledge of Microsoft Office Suite
Must have experience with social networking and utilizing a CRM database
Planning/Organization
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Certificates/Licenses/Registrations
No certifications required
Working Conditions
Cubicle working environment
Noise level in the work environment is usually moderate
Physical/Environmental Demands
Activity
Stand - Under 1/3 Time
Walk - Under 1/3 Time
Sit – Over 2/3 Time
Use hands to finger, handle, or feel - Over 2/3 Time
Reach with hands and arms – 1/3 to 2/3 Time
Climb or balance – None
Stoop, kneel, crouch or crawl – Under 1/3 Time
Talk or hear – over 1/3 to 2/3 time
Taste or smell – None
Other - None
Physical Activity Level
The employee must occasionally lift and/or move up to 10 pounds.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to reach with hands and arms.
Manual Dexterity
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Special Vision Requirements
Specific vision abilities required by this job include close vision and ability to adjust focus.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
