Work Flexibility: Remote
The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Stryker's Vocera solution; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.
What you will do
Integrate Stryker’s Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware
Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff
Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system
Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
Coordinate activities effectively with internal cross functional teams
Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
Show the full description
Protect the security of medical or sensitive records to preserve their confidentiality
What you need
Required
Bachelors in Computer Science or related technical field
Minimum 2 years of relevant experience in a customer-facing technical services or support
Preferred
Demonstrated ability with HL7 integrations or healthcare IT interoperability
Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers
Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP)
Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
Prior experience integrating nurse call and/or patient monitoring systems
Ability to deploy technology in the healthcare market is highly desired
Canada Pay Ranges
Canada: $72,400 - $96,600 CAD Annual
Canada, Burnaby: $78,600 - $104,800 CAD Annual
Travel Percentage: 40%
