Assisting with complex requests, escalations, and issue resolution.
Identifying opportunities to improve processes and customer outcomes.
Building strong relationships with customers and internal stakeholders.
Sharing knowledge and contributing to a positive, high-performing team culture.
Taking ownership of enquiries and seeing issues through to resolution.
Who you are
You're someone who enjoys helping others, builds strong relationships, and takes pride in delivering exceptional service. You thrive in a collaborative team environment, embrace challenges, and enjoy learning new things.
You're curious, proactive, and motivated by the opportunity to make a difference. Rather than waiting for someone else to solve a problem, you take ownership and work towards the best outcome for the customer.
Most importantly, you're genuinely interested in healthcare and excited by the opportunity to build your career within a global medical technology company.
What you'll need
Required qualifications
Minimum 2 years' experience in customer service, customer care, healthcare administration, contact centre, retail, hospitality, or another customer-facing environment.
Experience managing customer enquiries, service requests, orders, or case management activities.
Demonstrated ability to build relationships and deliver outstanding customer experiences.
Strong problem-solving skills and the ability to manage competing priorities.
Full working rights in Australia.
A genuine interest in healthcare, medical technology, and continuous learning.
Preferred qualifications
Experience handling customer escalations, complex enquiries, or complaint resolution.
Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems.
Experience working in healthcare, medical devices, pharmaceuticals, logistics, or other regulated industries.
Why Stryker?
At Stryker, you'll join a team that is passionate about making healthcare better. You'll be supported by leaders who invest in your development, surrounded by teammates who genuinely care about each other, and given opportunities to grow your career within one of the world's leading medical technology companies.
Interested?
As part of your application, please include a short paragraph at the top of your CV answering:
Why do you want to work for Stryker, and what interests you about a career in healthcare and medical technology?
Travel Percentage: None
