Additional Responsibilities
Lead enterprise-wide projects and create a continuous improvement program that improves operational performance and key business metrics while partnering with functional leaders on process optimization initiatives.
Drive the digital, automation, and cybersecurity roadmap, including workflow automation, systems integration, and technology adoption; ensuring initiatives are delivered on time and within budget. Oversee the deployment, adoption, and continuous improvement of standardized tools, systems, and methodologies in each area of Global Robotics Customer Care.
Define and maintain key performance indicators to measure operational effectiveness, including turnaround time, first-time quality, service levels, customer satisfaction, backlog management, and productivity.
Foster a culture of continuous improvement, customer focus, operational excellence, and data-driven decision-making.
Lead initiatives that enhance customer experience, eliminate waste, improve productivity, and drive measurable business results.
Lead cross-functional teams in the implementation of process improvements, digital solutions, and change management initiatives. Provide coaching and training on Lean, Six Sigma, Kaizen, problem-solving, and process standardization methodologies.
Leverage data and performance insights to identify improvement opportunities, optimize resource utilization, and improve operational outcomes.
Required Skills and Qualifications
Bachelor's degree required.
8+ years of relevant professional experience preferred.
Relevant management experience.
Meaningful experience leading enterprise-level projects and continuous improvement initiatives in regulated environments.
Experience with process improvement methodologies, including Lean Six Sigma, Kaizen, Value Stream Mapping, or Business Process Management.
Proven success implementing operational excellence programs that enhance customer satisfaction, operational efficiency, and business performance, with statistical verification of effectiveness.
Strong analytical and problem-solving skills with experience using performance measurement and data analysis tools.
Strong understanding of operational, financial, and customer experience metrics.
Experience leading organizational change and driving adoption of new processes and technologies.
Ability to manage multiple strategic initiatives in a dynamic, customer-focused environment.
Excellent communication, stakeholder management, and leadership skills.
Experience building and implementing tiered training programs, driving cultural transformation initiatives, and fostering a continuous improvement mindset across the organization.
Preferred Skills and Qualifications
Master's degree in Business Administration, Engineering, Operations Management, or a related field.
Experience with workflow automation, process optimization, and business systems validation.
Familiarity with improving SAP and service management platforms and the processes around their use.
Experience with Power BI, Tableau, or similar analytics and visualization tools.
Knowledge of digital technologies and their application to service operations.
USN: $118,000 - $196,700 USD Annual
Travel Percentage: 10%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
