Work Flexibility: Field-based
What you will do
Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
Independently manage work calendar and travel schedule
Collaborate with Sr. Level Field Service Engineers and Sales Team
Manage and control field inventory, tools, test equipment, technical documentation.
Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.
What You Need –
3+ years of relevant experience – required.
Diploma or Engineering in Electronics/ Biomedical/Electrical – required.
Previous experience as a technical field service professional or in a relevant capacity is – preferred.
Experience in OT is - preferred.
Demonstrates functional technical, problem-solving, and analytical skills – required.
Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required.
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Possess ability to follow mentorship instructions and guidance – required.
Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required
Time management skills to effectively meet customer - required
Travel Percentage: 80%
