Work Flexibility: Hybrid
Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.
What You Will Do
Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
Standardize workflows and enforce adherence to operating procedures across the team
Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges
What You Will Need
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Required
Minimum 10 years of experience in customer service, operations, or order management
Minimum 2 years of experience leading or supervising a team
Experience managing end-to-end order management processes
Working proficiency in English (spoken and written)
Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)
Preferred
Experience in the medical device or healthcare industry
Active participation in ERP implementation or enhancement
Demonstrated contributions in Process enhancement, automation initiatives
Travel Percentage: None
