What You'll Do
Own the offering portfolio for Professional Services
Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments from start-ups to enterprises
Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
Ensure the portfolio stays current as Stripe launches new products
Design and implement a governance framework for the portfolio of offerings
Drive offering performance analytics
Define and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
Run regular performance reviews and present findings to ProServ leadership with clear recommendations
Refine and Improve Offering Design
Analyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements
Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
Serve as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions
Who You Are
Required
4+ years of Professional Services or consulting delivery experience
Demonstrable experience shaping or owning a service offering
Commercial literacy
Strong analytical skills
Excellent written communication
Product Management training or experience
The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
Preferred
Familiarity with Certinia and/or Salesforce
Exposure to partner and SI ecosystem dynamics
