What You’ll Do
Responsibilities
Business and technical thought leader able to partner and drive the strategy and execution plan for the segment, working with cross functional partners
Recruit, hire, lead, retain and coach a world class pre sales team. Be an advocate for the solution architecture team within the organization
Align with a leader for your segment to understand trends and share insights for Stripe’s leadership and product teams
Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross sell motions
Partner closely with Sales, Marketing and Technical Teams (Professional Services, Partners, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth
Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
Serve as an executive champion and lead EBCs with key customers
Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities
Drive collaboration across teams to influence and unify stakeholders at all levels of the organization
Lead and support the team in complex evaluations, problem solving and challenging customer environments
Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs
Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
Act as an escalation point for pre-sales and post sales technical issues that arise
Minimum Requirements
You must have at least 3+ years of pre-sales leadership experience
10+ years’ experience within a technical sales / consulting / implementation/ GTM function
A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS or usage-based businesses
Energy, enthusiasm, and passion for making customers successful
Previous technical sales experience with APIs and/or payments industry experience
Strong executive presence and ability to foster deep relationships with our users
Bachelor's degree or equivalent military experience required
Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams
Bonus - Experience working with SaaS Platform business models
