Support customers throughout the implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
Provide expert guidance on usage-based pricing and consumption-based business models.
Configure Metronome’s platform on behalf of customers.
Design integrations between Metronome’s APIs and customers’ business systems—including CRM and CPQ platforms, payment and tax systems, ERP and billing providers, and reporting and analytics tools—in alignment with Metronome best practices.
Serve as a liaison between customers and Metronome’s research and development teams, advocating for customer needs and feature requests.
Partner with implementation managers and other project-team members to provide visibility into progress and proactively identify risks and issues.
Build relationships across customer organizations, from day-to-day operators to C-suite executives. Meet customers in person when doing so will improve the engagement.
Advise customers on integrating Metronome into their systems and help shape their pricing and packaging strategies.
Ensure an effective handoff to Customer Success and Technical Support.
You’ll work with some of Metronome’s most strategic customers. These engagements will be complex, deep, and highly technical. Metronome directly influences how modern software companies monetize their products, and this team is on the front lines of that work.
Metronome operates with a startup mindset within Stripe. There is a significant opportunity for people with initiative to influence our direction, build processes from zero to one, and make a meaningful impact.
Who you are
We’re looking for someone who meets the minimum requirements below. If you meet these requirements, you are encouraged to apply. The preferred qualifications are helpful but not required.
Minimum requirements
7+ years of experience in technical or customer-facing roles involving SaaS products, such as sales engineering, solutions architecture, technical account management, or deployment strategy.
Experience leading complex implementations for enterprise technology companies.
Experience working in fast-moving environments that value initiative and ownership.
Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
Interest in building and improving go-to-market playbooks, processes, and reusable assets.
Ability to travel approximately 30% of the time, depending on customer needs.
Preferred qualifications
Knowledge of quote-to-cash processes, including experience integrating with or working alongside platforms such as Salesforce, NetSuite, CPQ systems, and the Stripe ecosystem.
Experience as a software engineer, product manager, or in another technical role.
Strong understanding of project- and program-management fundamentals.
Experience working with stakeholders in finance, engineering, product, sales operations, or billing operations.
Experience with logs, metrics, billing, finance, infrastructure, or financial tooling and concepts.
