What you’ll do
As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. Implementation consultants are payments, billing, and money movement experts who design your optimal Stripe integration. You will proactively develop and manage tailored integration architecture, change management and adoptions strategies that maximize business impact. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
Responsibilities
Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies.
Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
Deliver technical workshops—lead interactive workshops designed to educate users and share best practices.
Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement.
Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and escalate when broader delivery is at risk.
Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall Stripe user journey. Engage with Product and Engineering teams to help drive product strategy for large users.
Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters.
Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions.
Ability to understand complex business requirements, with a talent for crafting tailored solutions.
Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities.
Quick learner with the ability to explain technical concepts to customers.
Superior verbal and written communication skills.
Strong critical thinking abilities.
Preferred qualifications
Prior experience at a growth stage Internet/software company
Proven project management skills
Experience in the payments industry
Knowledge of APIs
Knowledge of SQL
Position Details
Job Type: Full Time
Location: 383 Kent Street, Sydney, NSW, 2000, Australia
Open Date: 17th September 2026
