Responsibilities
Identify the highest-leverage workflows in SD's day-to-day work by deeply understanding the processes, inputs, and outputs behind them
Build custom tools, agents, automations, and skills tailored to how SD works
Work with SD leaders to prioritize what to build, and be clear about what is and isn't worth building
Ship quickly, put working versions in front of users, and improve them based on how the team uses them
Make what you build reliable: understandable, documented, and maintainable as data, systems, and processes change
Measure the effect of what you ship, using before-and-after evidence on time saved, quality, or work made possible
Partner with engineering, analytics, and operations teams when a tool needs production systems, sensitive data, or long-term ownership
Share results with SD leadership and the wider FDA team
Who you are
We're looking for people who have already used AI to change how real work gets done.
You are a deep AI practitioner. You build agents, automations, and tools fluently. You've built things that other people used, or that ran in production systems, and that measurably improved the speed or quality of their work.
You spot transformation opportunities and execute on them. You look at a team's workflows and see where AI changes the economics: where existing work can be done in a fraction of the time, or where entirely new work becomes viable.
You learn the work quickly. You may have direct experience in sales development, sales operations, or marketing, or you quickly learn the workflows, deliverables, tools, and pressures of a new team. You know that understanding someone's work is a prerequisite to transforming it.
You are a pattern recognizer. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions.
You are a strong communicator. You explain technical concepts clearly to non-technical audiences and make progress visible to leadership and stakeholders.
You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next week.
You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment.
Minimum requirements
3+ years of professional experience in a role requiring diagnostic thinking, problem-solving, and cross-functional collaboration
Hands-on experience building and deploying AI-powered agents, tools, automations, or workflows that other people used or that ran as part of production systems, and that measurably improved the speed or quality of the work
Proficiency with AI development tools and platforms (e.g., Claude Code, Codex, custom agent frameworks, API integrations, workflow automation tools)
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
Comfort working across multiple workstreams and relationships simultaneously
Preferred qualifications
Experience in a formal AI transformation or automation role where the job was substantially about identifying opportunities for workflow transformation and executing on them with hands-on builds
Experience in sales development, sales operations, revenue operations, marketing operations, or a closely adjacent function
Experience taking a prototype to something reliable, such as monitoring, documentation, or handoff to an engineering owner
