About the Role
Stord is seeking a Operations Manager - OPEX to support the expansion of our fulfillment network by helping new and transitioning sites launch, ramp, and stabilize successfully. This role is designed for an experienced operations leader who enjoys being on the floor, building teams, and setting sites up for long-term success. You will travel to fulfillment centers across the network and embed on-site for multiple weeks at a time to support new site launches, onboard and develop operations leaders, and ensure consistent execution of Stord’s operating standards. This is a hands-on role. You will act as an extension of the site leadership team, and at times step in as an interim Operations Manager to ensure performance, continuity, and stability during launches or transitions.
What You’ll Do
Support Network Expansion & New Site Launches
Embed at new or expanding fulfillment sites to support launch readiness, go-live execution, and post-launch ramp-up.
Partner with site leadership to ensure core processes, systems, and operating rhythms are in place before and after go-live.
Provide on-site support during critical launch and ramp periods to stabilize performance and reduce risk.
Develop and Enable Operations Leaders
Onboard and coach new Operations Managers and frontline leaders through hands-on training, shadowing, and real-time feedback.
Model strong floor leadership by running shifts, leading stand-ups, and managing day-to-day execution when needed.
Act as an interim Operations Manager during site openings, leadership transitions, or short-term coverage gaps.
Drive Consistent Execution
Lead by example in executing Stord’s standard processes across inbound, outbound, inventory, quality, and labor planning.
Reinforce daily execution discipline and ensure alignment to operational KPIs and expectations.
Identify gaps in execution and partner with site leaders to address issues quickly and practically.
Standardize and Improve
Develop, refine, and deploy SOPs and training materials based on real-world site learnings.
Support process improvements that drive consistency, scalability, and operational efficiency across the network.
Ensure updates to systems, processes, or tools are reflected in training and on-site execution.
Communicate Progress and Drive Accountability
Track leader progress during onboarding and ramp-up and provide clear feedback to site and regional leadership.
Compile site performance recaps and ramp-up updates, including key risks, wins, and next actions.
Document visit outcomes and ensure clear handoffs and follow-ups after leaving a site.
Build Culture and Leadership Presence
Foster a strong culture of ownership, accountability, and continuous improvement through daily floor presence.
Lead through influence, observation, and coaching rather than policy alone.
Success in This Role Looks Like
This role is accountable for helping new and transitioning sites reach operational readiness and sustain performance after launch. Success will be measured by outcomes such as:
New sites ramping to stable execution within expected launch timelines
Operations leaders independently running shifts and core processes after onboarding
Core SOPs trained, adopted, and consistently executed before site handoff
Improved stability of key operational metrics following launch or transition support
Fewer repeat escalations or support requests from sites after activation
Travel
Must be willing to travel frequently (up to ~75%) and remain on-site for multi-week assignments based on business needs.
What You’ll Need
5+ years of experience in a high-volume warehouse, fulfillment, or eCommerce environment.
Previous experience as an Operations Manager or Senior Operations leader with direct reports.
Strong track record of training, coaching, and developing warehouse leadership teams.
Experience leading large hourly teams (60+ associates) and multiple salaried leaders.
Working knowledge of WMS systems, RF scanning, and warehouse execution tools.
Proficiency with Excel, Google Suite, and basic operational reporting.
Clear communicator who can influence across levels and functions.
Hands-on, problem-solving mindset with a bias toward action.
Comfort working in a distribution center environment with physical activity and non-standard hours.
Willingness to work nights, weekends, and peak schedules during launches or ramp-ups.
Bachelor’s degree in Operations, Supply Chain, Business, or equivalent experience.
Nice to Have
Experience supporting new site launches or rapid network expansion
Background in startup or high-growth logistics environments
Lean, Six Sigma, or continuous improvement experience
Bilingual in English and Spanish
