Train staff to deliver guest services in line with company standards, and address guest complaints directly.
Manage guest loyalty programs and ensure compliance with franchise or company policies.
Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
Assist in managing the hotel's physical condition, including maintenance and quality control programs.
Collaborate with the General Manager to address operational challenges and develop strategies for improvement.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills
Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
Strong knowledge of revenue management, financial analysis, and budgeting.
Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
Excellent communication and leadership skills to manage staff and interact with guests.
Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
Experience in recruitment, staff training, and performance management.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Work Environment
Primarily an indoor role, with frequent interaction in guest areas, front-of-house, food and beverage, and other departments.
Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.
Must be able to lift and carry objects up to 20 lbs occasionally.
Flexible schedule, including availability for evenings, weekends, and holidays as required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
- All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
- 2026-09-25
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
