Conduct routine audits of associate and organizational data, identify discrepancies, and coordinate corrections with the appropriate teams.
Respond to routine associate, manager, and HR inquiries; research issues, provide guidance, and escalate requests when additional support is needed.
Provide Tier 1 benefits support during Open Enrollment and throughout the benefit plan year.
Participate, as needed, in New Associate Welcome sessions.
Support HR technology platforms and workflows, including the HCM (UKG), applicant tracking/onboarding (iCIMS), and service management systems (HaloITSM).
Assist with system testing, process documentation, training materials, and the implementation or improvement of HR processes and workflows.
Solve routine problems using established procedures, prior experience, and available resources; identify issues that require escalation.
Participate in HR Operations projects, cross-training, and other departmental initiatives, as assigned.
What You'll Bring
Strong customer-service focus and ability to communicate clearly and professionally with associates and managers across the firm.
Working knowledge of HR operations, employee data, and HR system concepts.
Ability to learn and navigate multiple systems and applications while maintaining a high level of accuracy.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a deadline-driven environment.
Strong problem-solving and critical-thinking skills, with the ability to research routine issues and work independently within established guidelines.
Ability to handle confidential and sensitive information with discretion and professionalism.
Ability to work collaboratively across teams and adapt to changing processes, priorities, and business needs.
Education & Experience
Minimum Required: Associate's degree in Human Resources, Business, or a related field, or an equivalent combination of education, training, and experience.
Preferred: 1+ years of experience in HR Operations, HR Shared Services, human resources administration, or a similar role.
Preferred: Experience processing employee lifecycle transactions and working with HR systems, workflow tools, or case management platforms.
Systems & Technology
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using HR systems and workflow platforms preferred; experience with human resources information systems, applicant tracking systems, onboarding tools, or service management systems is a plus. #LI-AS1
About Stifel
Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
