Receive and send out instruments or devices requiring repair and maintenance per contract requirements.
Track send/receive repair process to ensure efficient processes (status, readiness) and follow-up.
Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
Establish positive business relationships and communications with Customers (Surgical Coordinators, SPD, GI or Specialty Department Managers) as a representative of the STERIS brand.
Review activities completed and recommendations with Customers both ad-hoc or as part of formal business reviews.
Identify and collaborate with Customers to review, report and reset activities, such as appropriate care and handling processes, and drive proactive planning as applicable.
Communicate regularly with the STERIS IMS Account Manager, Operations, and other internal support teams to ensure Customer needs are met daily and any issues are resolved promptly.
Maintain compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
Comply with STERIS IMS policies and procedures while also adhering to those of the facility.
The Experience, Skills and Abilities Needed
Required
High School diploma
4 years of relevant experience
1 year of experience in a hospital environment (operating room, sterile processing department, device repair/maintenance)
Related certification or degree completion may be considered toward required years of experience based on business needs
Ability to travel up to _20___%
Must be able to be compliant with hospital/customer credentialing requirements
Preferred
Basic understanding of medical instrumentation and device repair and maintenance
Other relevant experience may include Customer account management or process management
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer
Base Salary + Incentive Compensation Program
Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
Cell Phone Stipend
Robust Training Program
Paid Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
#LI-TL1
Pay range for this opportunity is $23.09 - $29.88. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
