What you will be responsible for
GTS Technology Process Mapping Delivery
Use the GTS technology process mapping methodology, standards, taxonomy, templates, and tools to document assigned processes consistently and accurately.
Create and maintain detailed end-to-end process maps that document activities, roles, systems, handoffs, controls, inputs, outputs, pain points, and performance indicators.
Complete assigned process mapping and re-engineering deliverables, coordinate inputs from subject matter experts, incorporate review comments, and ensure documentation is accurate, complete, and delivered on schedule.
Process Re-engineering, Optimization & Control Improvement
Perform structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify, standardize, or automate execution.
Prepare materials for and participate in working sessions with GTS process owners and transformation teams; capture decisions, requirements, dependencies, issues, and actions, and update process documentation accordingly.
Document future-state process designs, roles and responsibilities, control requirements, implementation actions, and measurable outcomes under the direction of the Vice President leading the initiative.
Governance, Quality & Reporting
Maintain assigned process maps, supporting documentation, action logs, decision records, and repositories so that materials remain current, traceable, validated, and aligned to GTS standards and control expectations.
Compile accurate status updates and reporting on process coverage, deliverable completion, open actions, dependencies, risks, and improvement opportunities; promptly escalate gaps or delays to the Vice President leading the work.
Stakeholder Engagement & Change Adoption
Work collaboratively with GTS technology, risk, operations, and delivery teams to gather information, validate process details, resolve documentation gaps, and support agreement on current-state and future-state materials.
Follow up on assigned actions, maintain clear records of decisions and approvals, and support implementation and adoption activities by producing clear procedures, job aids, and other required documentation.
What we value
Technology Process Delivery: Demonstrated ability to complete detailed process mapping, analysis, and documentation assignments within a large, matrixed technology organization.
Re-engineering Mindset: Ability to identify process inefficiencies, document root causes, and develop practical improvement options with guidance from senior team members.
Stakeholder Collaboration: Ability to work effectively with subject matter experts and stakeholders, ask precise questions, incorporate feedback, and drive assigned actions to completion.
Risk and Control Orientation: Working knowledge of how process design, ownership, controls, metrics, and supporting evidence contribute to operational resilience and a sound control environment.
Documentation and Communication: Strong written, verbal, and organizational skills, with the ability to create clear process maps, procedures, meeting materials, status updates, and supporting records.
Analytical Rigor: Ability to review process data, control evidence, performance indicators, handoffs, and stakeholder input; reconcile inconsistencies; and produce accurate, fact-based outputs.
Execution Discipline: Ability to manage multiple assignments, maintain detailed action and decision logs, meet deadlines, respond to feedback, and consistently deliver complete, high-quality documentation.
Education & Preferred Qualifications
7+ years of experience in technology process improvement, process mapping, business analysis, operational excellence, technology transformation, project delivery, or risk-aligned remediation initiatives within large organizations.
Experience completing complex process documentation and project deliverables, preferably within financial services, technology, operations, risk management, or another highly regulated environment.
Knowledge of process mapping and re-engineering methods such as BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines.
Experience using process standards, templates, repositories, governance routines, action trackers, and reporting tools to maintain complete and auditable records.
Experience working with globally distributed technology teams and coordinating effectively with stakeholders across GTS, risk, operations, and business-aligned technology functions.
Salary Range
$80,000 - $140,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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