Automate diagnostics, health checks, evidence collection, recovery activities and recurring operational workflows using scripts, tools and governed AI-assisted solutions.
Build searchable operational knowledge from incidents, runbooks, architecture information and known errors, and measure reductions in manual effort and time to recovery.
Improve system supportability by influencing logging, telemetry, diagnostic interfaces and non-functional engineering requirements.
System Architecture, Data Flows & Databases
Maintain a deep understanding of end-to-end architecture, component responsibilities, dependencies and critical business flows.
Trace transactions and data across APIs, services, message brokers, batch processes and databases to isolate defects and performance bottlenecks.
Diagnose database query, locking, contention, indexing, connectivity, data-quality and throughput issues, and identify resilience gaps and operational risks.
Local Team Leadership & Operational Readiness
Provide day-to-day technical leadership for the local team, setting priorities, allocating investigations and maintaining high standards of ownership and follow-through.
Coach and mentor engineers in architecture, debugging, observability, automation and effective incident practice, while fostering collaboration with global teams.
Observability, Monitoring & Reliability
Help develop actionable observability across services, databases, interfaces and infrastructure using platforms such as Dynatrace.
Help direct improvements to dashboards, alerts and diagnostic views covering service health, dependencies, latency, throughput, saturation and errors.
Help define meaningful indicators and thresholds, reduce alert noise and use telemetry to shorten diagnosis and recovery times.
Skills, Experience & Qualifications Required
4–7 years of progressively responsible experience in site reliability, production engineering, application support, systems engineering or a similarly deep technical operations role, ideally in financial services.
Proven ability to lead complex investigations across distributed systems using structured diagnosis and root-cause analysis.
Strong understanding of system architecture, APIs, microservices, messaging, data flows and multi-tier failure modes.
Strong relational database and SQL skills, including query performance, locking, indexing, connectivity and data integrity.
Hands-on experience with observability platforms such as Dynatrace and with logs, metrics, traces, dashboards and alerts.
Strong commitment to leveraging AI and automation safely and pragmatically to improve diagnostics, operations and reliability outcomes.
Scripting capability in PowerShell, Python, Bash or SQL; working knowledge of Java, C#, Kubernetes, Kafka and API gateways is advantageous, but regular feature development is not expected.
Understanding of performance, capacity, resilience, networking and operating-system fundamentals; on-premises or hybrid experience is strongly valued, while Azure familiarity is useful but secondary.
Experience providing technical leadership, prioritising team activity, mentoring engineers and coordinating across engineering, product, infrastructure and customer-facing teams.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
