Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
As a Customer Support Engineer at Starburst you will
Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
Contribute to our customer-facing self-serve knowledge base
Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
Enthusiastically participate in ongoing personal learning including active participation in team training and development.
Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some of the things we look for
Big Data (Hadoop, Data Lakes, Spark)
Docker and Kubernetes
Cloud technologies (AWS, Azure, GCP)
Security
Authentication (LDAP, OAuth2.0)
Authorization technologies
SSL/TLS
Linux Skills
DBMS Concepts/SQL Exposure
Languages: SQL, Java, Python, Bash
Where is this role located?
PST timezone
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Pay Range
$95,000—$125,000 USD
Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.
Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.
We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
