Workplace Platform & ITSM Engineering
Drive the configuration, governance, integration, and improvement of Freshworks and Atlassian platforms, including Jira, Jira Service Management, and Confluence.
Translate business and technical requirements into scalable workflows, service experiences, automation, integrations, dashboards, and platform standards.
Mature ITIL-aligned incident, request, change request, problem, knowledge, asset, and configuration management, including workflow design, approvals, and controls.
Establish scalable taxonomy, data structures, and reporting standards to improve triage, analytics, and maintainability.
Enable Agile delivery through Jira boards, sprint workflows, dashboards, automation, and reporting.
Identity, Lifecycle & Automation
Engineer Microsoft Entra ID and related identity services across identity lifecycle, authentication, authorization, Conditional Access, groups, roles, and access controls.
Partner with Cyber Security to implement approved identity policies, architecture, and control requirements.
Design and refine Joiner, Mover, and Leaver processes, including onboarding, transfers, immediate terminations, access revocation, and legal holds.
Standardize SaaS requests, approvals, provisioning, and deprovisioning to strengthen access governance and operational scale.
Design and implement integrations and automation using PowerShell, Microsoft Graph, APIs, Python, Power Platform, AI-enabled capabilities, or comparable technologies.
Service Delivery & Operational Enablement
Improve service boundaries, escalation models, operational handoffs, support readiness, and runbooks.
Use service trends and recurring issues to drive lasting engineering improvements, monitoring, and documentation.
Partner with workplace, endpoint, and service providers on employee lifecycle, device fulfillment, inventory visibility, and automation.
Support Microsoft 365 capabilities where they intersect with identity, automation, compliance, collaboration, and service delivery.
Delivery Governance, Data & Partnership
Partner with leadership and the PMO on roadmap priorities, technical discovery, requirements, dependencies, and implementation planning.
Plan and execute platform migrations, tool carve-outs, and integration transitions while protecting business continuity and operational readiness.
Use platform and service metrics to identify trends, prioritize improvements, and demonstrate measurable outcomes.
Coordinate with Security, Compliance, MSPs, vendors, and stakeholders on risks, controls, and production readiness.
Must-have Qualifications
6+ years of progressive experience in enterprise IT, workplace technology, IT service management, enterprise systems, or platform engineering.
Strong hands-on experience with Atlassian Jira and Jira Service Management, including workflows, boards, automation, dashboards, and platform configuration.
Strong knowledge of ITIL practices and experience designing scalable service-management processes and workflows.
Meaningful experience with Microsoft Entra ID and IAM, including identity lifecycle, authentication, authorization, access controls, and Conditional Access.
Hands-on experience developing integrations or automation using technologies such as PowerShell, Microsoft Graph, APIs, Python, Power Platform, or comparable tools.
Experience conducting technical discovery, gathering requirements, mapping processes, and translating business needs into implementable solutions.
Working knowledge of Agile delivery practices, including Scrum, Kanban, sprint-based delivery, backlog management, and prioritization.
Strong analytical, communication, and collaboration skills with the ability to use operational data, influence decisions, and work effectively across technical teams and senior stakeholders.
THE DETAILS
Location: Dallas, TX (Hybrid)
Compensation Range: $132,000-147,000
Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs
Must be eligible to work in the United States
Must pass comprehensive background and drug screening
THIS MIGHT BE RIGHT FOR YOU IF
You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
WHY STACK?
We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
We’re growing – this is a great time to join and make an impact!
STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law
Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.
