Support access reviews, compliance initiatives, and incident-response activities
Identify and implement improvements to IT workflows, support processes, and the employee experience
Build basic automations and integrations that reduce manual work and improve operational efficiency
Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations
What You’ll Bring
Experience in IT support, desktop support, systems administration, or a related technical role
Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms
Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration
Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub
Strong troubleshooting skills and the ability to independently manage issues through resolution
Clear written and verbal communication skills
Strong attention to detail and the ability to manage multiple requests and priorities
A security-conscious, service-oriented approach to supporting employees
Interest in generative AI, automation, and emerging workplace technologies
Nice to Have
Experience supporting a globally distributed or remote workforce
Familiarity with Linux, AWS, or Google Cloud environments
Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools
Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases
Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities
Experience working within an AI, machine learning, research, or developer-focused organization
Exposure to internal AI assistants, MCP integrations, or agentic workflows
Equal Employment Opportunity
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.
Compensation
The annual salary range for this role is $85,000–$120,000 USD, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.
