Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Third Party support as appropriate.
Assists with end-user training by conducting training sessions on basic system functionality, creating training documentation, user guides, and quick reference materials to facilitate system adoption.
Supports system testing activities including test case execution, documentation of test results, and verification of system functionality during upgrades, patches, and implementation of new features.
Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
Maintains and updates system documentation including process workflows, standard operating procedures, configuration settings, and user access permissions under guidance of senior staff.
Assists with data migration activities by preparing data files, performing data cleanup, validating imported data, and supporting conversion from legacy systems or external sources.
Monitors system performance metrics, user activity logs, and data quality indicators. Reports anomalies, errors, or potential issues to management for resolution.
Supports custom report development and dashboard creation using ERP reporting tools and program AI capabilities to provide actionable insights to stakeholders.
Assists with system integration tasks by coordinating data exchanges between ERP and other business applications.
Participates in implementation projects by supporting configuration activities, data preparation, user acceptance testing, and training rollout as directed by project leadership.
Maintains knowledge of ERP features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.
Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
Job may require use of AI or similar digital technology to perform the job function.
Qualifications
What You Will Bring
Bachelor’s Degree in Information Systems, Business Administration, Computer Science.
Minimum of five (5) years related experience in enterprise software administration and implementation.
Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support analysis.
Experience in ERP systems support or business analysis. Proficient in Excel.
Excellent communication and coordination skills.
Willingness to work in evening hours to facilitate communication with teams in the USA.
Must have Deltek Vantagepoint experience and preferably helpdesk experience.
Dashboard and reporting experience in Vantagepoint.
What We Offer
A hybrid or fully remote work schedule may be applicable for this role, providing you with the flexibility to achieve work-life balance while excelling in your career.
Competitive Salary: $90,000-$120,000/ year depending on location, education, experience, and certifications.
Bonus and Incentives: Eligibility for our annual target bonus/incentive program based on company and individual performance and goals.
Ownership Opportunities: As an employee-owned firm, we offer ownership opportunities to all employees at the associate level and above. This associate-level role will allow you to become a shareholder of SSOE.
Comprehensive Benefits: Health, dental, and vision insurance, life insurance, 401K retirement savings plan (with company matching), professional development and training, generous PTO, and paid holidays.
SSOE– The Best of Both Worlds
At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You will experience our employee-centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a mindset of continuous learning. Once you experience the SSOE difference, you’ll understand the why behind our metrics:
28% - of our employees have been with SSOE for 10 years or more.
15% - percentage of employees with tenure exceeding 15 years.
99% - our CEO’s approval rating on Glassdoor.
98% - portion of our clients who say they would recommend us to a colleague.
