Adherence to schedules to ensure Service Level Agreements are achieved.
Ensure timely and accurate responses to client enquiries while maintaining a professional and client-centric approach.
Proficiency in the English (UK) language is essential, both spoken and written language skills are required to communicate with UK colleagues and UK and global clients.
A flexible approach to completing variety of tasks to support TL / TM and other teams for business needs.
To escalate issues or potential breaches to Line Manager.
Provide a quality service, aiming for 100% accuracy and timeliness of delivery.
To review processes and practices within your role to propose change and
improvement where individual and team performance are being affected.
Keeps own knowledge of processes, products and
Knowledge and Technical Skills
Proficiency in the English (UK) language is essential, both spoken and written
language skills are required.
Proven experience in a contact centre role, with a minimum of 1 - 2 years of
experience. Preferably in the UK Mutual Funds Financial Services environment.
Good keyboard skills and familiar with Microsoft word and excel
Ability to identify areas of risk or concern, either within team or in the business.
Exceptional communication and interpersonal skills.
Flexible and adaptable to change and challenges.
This role offers a unique opportunity to combine your financial expertise, client service skills, and UK language proficiency to deliver outstanding value to our clients. If you are a dedicated and knowledgeable professional who thrives in a dynamic environment, we encourage you to apply and join our team.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
