Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future: Provident Fund
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Diwali voucher, Monthly remunerated RnR program
What You Will Get To Do
Acts as first responders, helping to organize and control incident response.
Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
Handling complex technical support issues
Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure
Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates)
Maintain a positive attitude and a high level of customer service at all times
Contribute to the overall development of the operational systems and processes
Maintain accurate troubleshooting records through industry standard ticketing systems
Writing technical SOP’s and other documentation.
What You Will Bring
Extensive experience in a fast paced, enterprise NOC role (minimum 2nd or 3rd line experience)
In-depth support experience of LAN & WAN technologies
R/S: BGP, TCP/IP, Layer 2 architectures
Exposure to firewalls, and load balancing with an understanding of
Security Posture: Firewalling, ACLs, industry best practice, Internet architectures
Load Balancing: F5 LB, VE, LTM, APM, etc.
VPN: SSL and IPSec
Understanding of Wireless technologies
Understanding/experience with ISO and ITIL standards
Experience Supporting or Working with Cloud Technologies: AWS
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
