Develop an understanding of client business operations, products, and systems to anticipate needs and provide proactive service solutions.
Partner with internal technical, operational, and support teams to troubleshoot issues, coordinate resolutions, and manage escalations.
Communicate timely updates to clients and internal stakeholders regarding service requests, incident resolution, and ongoing initiatives.
Identify opportunities to improve service delivery, enhance operational efficiencies, and strengthen the overall client experience.
Collaborate with sales and internal support teams to demonstrate the value of SS&C's services and identify opportunities for additional client support.
Support client-related projects and initiatives, applying sound judgment and problem-solving skills to address moderately complex issues.
Maintain accurate documentation of client interactions, service activities, and issue resolutions.
Required Experience
Bachelor's degree or high school diploma/equivalent with a minimum of 2 years of related experience.
Strong client service and relationship management skills, with a commitment to delivering exceptional customer experiences.
Excellent verbal and written communication skills, with the ability to interact professionally with clients and internal stakeholders.
Strong organizational and time management skills, with the ability to prioritize multiple requests and meet deadlines.
Analytical and problem-solving abilities, with sound judgment and attention to detail.
Ability to work independently with limited supervision while collaborating effectively across teams.
Ability to learn and understand client business operations, products, systems, and service delivery processes.
Proficiency in Microsoft Office applications and comfort learning new technology platforms.
Adaptability and a proactive approach to identifying solutions and improving client satisfaction.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

Massachusetts: The expected base salary for the position is between $60,000 USD to $94,112.55 USD.




Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
