Responsibilities
Partner with the Director of Retail and Regional Managers to execute the operational strategy for Squishable's retail fleet, driving consistency, efficiency, and store performance across all locations
Analyze operational metrics, labor, sales, and key performance indicators to identify opportunities, mitigate risks, and support data-driven business decisions
Develop, implement, and continuously improve operational standards, policies, procedures, and training that support operational excellence and an exceptional customer experience
Serve as the primary operational partner to Retail Leadership, providing guidance and support to Regional Managers and Store Managers while ensuring successful execution of company initiatives
Lead the operational execution of new store openings, relocations, remodels, pop-up locations, and store closures, including project planning, vendor coordination, fixture procurement, and store readiness
Oversee facilities management, preventative maintenance programs, vendor relationships, and operational budgets while identifying opportunities to improve service levels and reduce costs
Partner with Inventory Planning, Warehousing, Finance, IT, and other cross-functional teams to improve operational workflows, inventory accuracy, and store systems
Manage store operational resources, including the Store Operations Manual, operational communications, calendars, and tools that support consistent execution across the retail fleet
Evaluate and implement operational processes, systems, and technologies that improve efficiency, scalability, and business performance
Lead cross-functional projects, build strong partnerships across departments, and provide operational reporting and recommendations that support strategic planning and company growth
Qualifications
5+ years of progressive retail operations leadership experience within a multi-unit retail environment
Bachelor's degree in Business, Retail Management, Operations Management or a related field required
Proven success developing operational strategies, improving processes, and driving measurable business results
Experience leading new store openings, remodels, relocations, and other large-scale retail projects
Strong financial acumen, including experience analyzing labor, operational metrics, budgets, and cost-saving opportunities
Demonstrated success managing multiple complex projects simultaneously in a fast-paced environment
Excellent analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business recommendations
Outstanding written, verbal, and interpersonal communication skills with experience presenting to senior leadership
Proven ability to build strong cross-functional partnerships and influence without direct authority
Experience with ERP systems such as NetSuite and strong proficiency with Microsoft Excel, Google Workspace, and reporting tools
Experience supporting a rapidly growing retail organization is strongly preferred
Physical Requirements
Ability to stand, walk, bend, climb ladders, and move throughout retail environments for extended periods
Ability to lift and move up to 40 pounds
Ability to travel by air and automobile on a regular basis
Salary Range: $65,000 - $80,000 annually, depending on experience.
Location: Remote (US)
Travel: Requires 30% - 40% travel
Benefits & Perks
100% employer-paid health insurance
100% employer-paid short- and long-term disability insurance
100% employer-paid life insurance
Affordable vision and dental insurance
18 days of PTO per year, plus 2 floating holidays
401(k) with employer match
Generous employee discount (hello, giant plush!)
Squishable.com, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment based on race, color, religion, creed, national origin, ancestry, citizenship or immigration status, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender, gender identity or expression, age, disability, medical condition, genetic information, marital or familial status, military or veteran status, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local law.
Squishable.com, Inc. also provides reasonable accommodations to qualified applicants and employees with disabilities, for sincerely held religious beliefs and practices, and as otherwise required by applicable law. Applicants who require a reasonable accommodation during the application or hiring process may contact Squishable for assistance.
Squishable.com, Inc. prohibits retaliation against any applicant or employee for exercising rights protected under applicable equal employment opportunity laws.
Squishable.com, Inc. will consider qualified applicants with criminal histories in accordance with applicable federal, state, and local law, including applicable Fair Chance laws.
Read our CCPA disclosure notice.
