Assist Field Representatives and Technicians with retrofitting procedures
Review startup reports and follow up with Field Representatives/Technicians
Assist customers, representatives, technicians, and internal order entry with selecting correct boiler/water heater parts
Become the subject matter expert in various areas from Equipment/Component selection, sizing and application, equipment and system troubleshooting, piping system, venting system troubleshooting and installation
Provide occasional after-hours and weekend support to customers for emergency technical service issues, ensuring timely response and resolution when critical situations arise
Training
Provide training assistance at the Patterson‑Kelley Boiler/Water Heater Technical School
Deliver various forms of training remote or in person to technicians and representatives
3. Field Operations Support
Conduct field service trips, including evaluations and repairs, and complete technical service trip reports
Support field operations by performing boiler and water heater run‑outs
4. Return Authorization (RA) Diagnostics & Testing
Perform RA diagnostics and follow‑up activities
Conduct RA testing and evaluation; compose detailed technical reports
Send water samples for composition testing
Test and evaluate boilers, water heaters, and returned component parts; complete and file technical evaluation reports
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
Five years’ related experience or training in HVAC and/or Hydronic systems
Demonstrated communication and interpersonal skills, enabling the individual to respond professionally and effectively in supporting customer needs
Basic understanding of product functionality, technical terminology, and diagnostic steps
Knowledge of Microsoft Office, Word, Excel and Power Point that enables candidates to develop spreadsheets and word documents in a presentable and understandable format for the audience
Preferred Experience, Knowledge, Skills, and Abilities
5 years’ experience in HVAC type of job, field, or industry
Ability to read, analyze, and interpret technical data
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and Product manuals
Ability to write routine Technical Reports and correspondence
Proficiency with CRM platforms and be proficient in the utilization of applicable computer software packages (AutoCAD/Creo)
Ability to create, manage, track, and close customer cases or service tickets
Skill in documenting interactions clearly and accurately within the system
Familiarity with call center platforms (e.g. Avaya) and using phone, email, chat
Experience with ERP systems for order lookup, status checks or part identification
Education & Certifications
High school Diploma or HVAC Tech Schooling
Travel & Working Environment
Hybrid position – exposed to various environments
Travel up to 10%
Be available on an occasional rotating or as-needed basis for after-hours and weekend emergency customer technical support Work in an office environment, able to use a computer, provide oral and written communication
Manufacturing Environment frequently requires use of foot and eye protection when in production areas
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $2.2 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.
SPX TOTAL REWARDS
At SPX, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
OUR VALUES
Integrity
Accountability
Excellence
Teamwork
Results
At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.
WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
Nearest Major Market: Scranton
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