Spot patterns of customer inquiries (root cause); act transactionally and think relationally; share insights with team/leader to close opportunity gaps
Facilitate problem identification, research, and timely follow-up to an ultimate resolution
Document customer interactions, key findings, progress, and insights in Salesforce
Collaborate with internal individuals or teams, as necessary; Update management weekly on the status of the high dollar accounts
Refer and/or escalate cases to the appropriate internal individuals or teams
Minimum Requirements
Bachelor’s degree plus at least 1 year of related experience; or equivalent combination of education and experience
Problem-solving and investigative mindset while being curious and having a customer-centric focus
Professional and customer centric slant on verbal and written communication skills
Proven competence learning and using technology, (e.g., ERP, MS Office, Excel, Sales/collections tools, AI)
Must maintain confidential information
Preferred Experience
Prior customer service experience in any industry preferred
Advanced technical skills (e.g., Excel, PBI, AI skills & workflows, SalesForce reports
Location
This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.
What We Offer
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The hourly pay range for this role is: $49,000.00 – $65,000.00. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment to our Employees
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
