What Are Your Responsibilities
Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
Provide social insights and recommendations to support clients’ business practices
Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
Responsible for identification and inventory of customer process pain points and gaps in best practices
Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
Ensure that all client users are trained and educated properly and in a timely fashion
Establish a relationship built on trust with every client champion
Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
Assist the Sales Team in supporting new business growth
Identify, design and develop practice assets, blogs, and participate and present in industry events
Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs
Apply Sprinklr methodology, company procedures, and leading practices in all areas of work
Who You Are & What Makes You Qualified
Experience in enterprise software, digital, or social account management or implementation
Fluency in German and English essential
Experience designing and implementing technology-enabled business solutions for clients
Prior consulting experience or experience in larger enterprise environments
Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
Ability to motivate and focus resources with or without a direct reporting relationship
Demonstrate experience and a passion for the social media technology universe
Enthusiastic, professional, with a focus on customer success
Excellent listening skills to fully understand the customer requirements and pain points
Passion for solving client challenges and commitment to client delight
Strong oral and written communication skills, including presentation skills
Ability to solve problems with keen instincts and organizational experience
Strong knowledge of software development life cycles, web technologies, web development processes
Ability to travel up to 30% on an annual basis
You know You're Successful if….
Able to adapt and operate effectively in ambiguous or rapidly changing environments
Ability to work both independently and as part of a team
Capable to work effectively under tight deadlines and juggle several assignments simultaneously
Approach work with creativity, self-confidence, and flexibility
Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
