Build and maintain simple automations and workflows using Power Automate and the Power Platform
Work with Dataverse tables, relationships, and data to support configuration, data quality, and reporting needs
Monitor, troubleshoot, and support existing third-party integrations and data flows, escalating issues that require build or architecture changes
Assist with data tasks in Excel (cleanup, validation, imports/exports, pivot analysis)
Create and maintain system documentation, including configuration notes, test cases, and admin/how-to guides
Collaborate with US-based team members across time zones, participating in handoffs, stand-ups, and knowledge-sharing
Proactively build knowledge of Dynamics 365 and the Power Platform and share what you learn with the team
Job Complexity
Works on assignments that are semi-routine to moderately complex in nature. Applies working knowledge of Dynamics 365 and the Power Platform to defined problems with some latitude, and escalates non-routine issues. Exercises judgment within established guidelines and best practices
Interaction
Works closely with the US-based Dynamics Administrator and functional teams. Communicates clearly across time zones; asks questions and seeks guidance appropriately.
Supervision
Works under the general supervision and guidance of the Senior Manager – Intelligent Business Systems. Does not supervise others.
Experience
Typically requires 2–4 years of related experience (Dynamics 365, Power Platform, CRM, or business-systems administration) with a Bachelor's degree, or equivalent experience.
Minimum Qualifications
2–4 years of hands-on experience with Microsoft Dynamics 365 and/or the Power Platform (or comparable CRM / business-systems experience)
Working knowledge of the Microsoft Power Platform (Power Apps, Power Automate)
Familiarity with Dataverse (tables, relationships, basic data modeling)
Strong Microsoft Excel skills (pivot tables, lookups/formulas, data cleanup)
Understanding of how integrations and data flows move data between systems, and willingness to help support and troubleshoot them
Ability to follow documented processes and produce clear, accurate documentation
Good written and verbal English communication skills; comfortable working with a remote, US-based team
Strong attention to detail and organizational skills
Ability to manage multiple tasks and competing priorities
Willingness to learn and grow into greater ownership over time
Nice to Have
Familiarity with Dynamics 365 Customer Service concepts - cases, queues, SLAs, routing, and entitlements
Microsoft certification relevant to the role - PL-200 (Power Platform Functional Consultant) or MB-230 (Dynamics 365 Customer Service Functional Consultant); PL-900 (Power Platform Fundamentals) acceptable as a baseline
Experience deploying changes via Dynamics solutions across multiple environments (Dev/QA/UAT/Prod)
Experience with data import/migration tooling (Configuration Migration tool, Data Import Wizard, or Excel-based imports)
Experience supporting or troubleshooting integrations between systems
Exposure to ERP or broader business-systems concepts
Working knowledge of Power BI and SharePoint
Familiarity with responsible, governed use of AI-assisted tooling in a business environment
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
