Monitor open cases and proactively follow up to ensure customer satisfaction and issue resolution.
Maintain a strong understanding of company products, services, and processes through ongoing training and development.
Contribute to team goals and support a collaborative, customer-first culture.
Perform additional duties and special projects as assigned.
Minimum Qualifications
Experience with Microsoft Office products
Strong customer service, organizational and communication skills
Ability to multitask and work effectively in a fast paced environment
Ability to clearly communicate information both verbally and in writing
Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
Problem analysis, troubleshooting and problem solving skills
Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
Ability to access, operate and maintain various software applications.
Ability to perform routine mathematical computations and tabulations accurately and efficiently.
High school diploma or equivalent required.
2-3 years previous experience in a professional customer facing business office environment.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
