Coastal Payroll is seeking a dedicated and enthusiastic Client Support Specialist III to join our dynamic Client Support team. As a Client Support Specialist, you will play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution.
WHAT YOU'LL DO
Client Management: Oversee and manage your designated portfolio of clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field.
WHAT YOU'LL BRING
Industry Experience: Proven knowledge and/or experience in customer service and operations within payroll and human resources functions.
Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
Regulatory Knowledge: Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels.
Multitasking Ability: Ability to work in a fast-paced environment.
Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
Analytical Skills: Solid math and analytical skills to effectively support clients.
Educational Background: A BS/BA degree or equivalent work experience.
WHAT WE OFFER
Medical, dental, and vision insurance
401(k) eligibility after 90 days
PTO, sick time, and 7 paid holidays
Paid Family Leave
Life and AD&D insurance
FSA and Dependent Care FSA
Voluntary benefits
Employee referral bonuses
Quarterly team events
Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
