Build a systemic approach to remediate recurring problems (scripting, data analysis)
Maintain a professional profile, both technically and politically, within incident management
You dedicate 20% of your time to professional development
You focus on achieving technical certifications, developing programming/ scripting skills
You attend and represent Cisco Wireless at industry meetups, webinars, and conferences
You stay updated on networking standard methodologies and competitor solutions
Explore new tools and investigate advancements in the field of technology
You dedicate 10% of your time to contribute to expert-level documentation
You use the knowledge gained from day-to-day work to provide in-depth documentation to build the internal knowledge base.
You articulate interesting issues/projects to Support and other Cisco Systems Inc Business Units.
Minimum qualifications
Bachelor’s degree in computer science, Computer/Software/Electrical Engineering, or a related major + 8+ years related experience
Strong understanding of network infrastructure and network hardware and software
Ability to implement and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
Experience with Switching/Routing Technology based on Cisco: Catalyst 9000 series, Cisco Catalyst Center, ISE, Wireless Lan Controller
Excellent written and verbal communication, interpersonal and presentation skills, Good analytical skills.
Ability to work indecently while responding to changing business and technical conditions with Crisis management and leadership skills
Automation / Programming: Python
Preferred Qualifications
Master’s degree in computer science, Computer/Software/Electrical Engineering, or a related major + 8 to 9 years related experience
CCIE level on network infrastructure and network hardware and software
Experience with Switching/Routing Technology based on Cisco: Catalyst 9000 series, Cisco DNA Center, Cisco SD-Access, ISE, Wireless Lan Controller
Industry standard professional certification like CCIE, CWNE GCP, AWS certification is highly desirable but not mandatory
Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
Excellent written and verbal communication, interpersonal and presentation skills, Good analytical skills.
Ability to work indecently while responding to changing business and technical conditions with Crisis management and leadership skills
Proven planning, prioritization, and organization skills
Automation / Programming: Python, AI/ML is highly desirable.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Disclaimer
To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:
be in direct response to an application you have submitted through the company career site
begin with screening or an interview
originate from a Cisco email address, and
be conducted across email, phone, or WebEx
Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.
If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.
